SynaQuest Solutions LLC — Privacy Policy

Last Updated: May 25, 2026

1. Introduction

SynaQuest Solutions LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.synaquest.com), use our client portal, or engage our professional services.

This policy applies to all users of our website and services, including prospective clients, current clients, and website visitors, regardless of geographic location.

2. Information We Collect

2.1 Information You Provide Directly

Contact information: Name, email address, phone number, mailing address
Business information: Company name, title, industry, project requirements
Account information: Username, password, and account preferences
Payment information: Billing address, payment method details, banking information
Communications: Messages, inquiries, feedback, and support requests submitted through our website, email, or client portal
Contractual information: Information provided in connection with service agreements, statements of work, and related documents

2.2 Information Collected Automatically

Device information: Browser type, operating system, device identifiers
Usage data: Pages visited, time spent on pages, click patterns, referring URLs
Log data: IP address, access times, server logs
Cookies and tracking technologies: See Section 7 (Cookie Policy) below

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, analytics providers, and publicly available sources, to supplement the information we collect directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: To provide, maintain, and improve our professional services
Communication: To respond to inquiries, provide project updates, and send service-related communications
Account management: To create and manage your client portal account
Payment processing: To process payments, send invoices, and manage billing
Legal compliance: To comply with applicable laws, regulations, and legal obligations
Security: To detect, prevent, and respond to fraud, unauthorized access, and other security incidents
Business operations: To manage our business, including analytics, internal reporting, and quality improvement
Marketing: To send promotional communications about our services, with your consent where required by law

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdiction that requires a legal basis for processing personal data, we rely on the following:

Contract performance: Processing necessary to fulfill our contractual obligations to you
Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and security, where these interests are not overridden by your rights
Consent: Where you have given explicit consent to processing for specific purposes
Legal obligation: Processing necessary to comply with applicable laws

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, delivering services, and conducting business operations. These providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures.

5.2 Subcontractors

In the course of delivering professional services, we may share limited project-related information with qualified subcontractors engaged to perform portions of the work. All subcontractors are bound by confidentiality obligations.

5.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and the purpose of collection:

Client account data: Retained for the duration of the client relationship plus seven (7) years for legal and tax compliance
Payment records: Retained for seven (7) years as required by applicable tax and financial regulations
Website usage data: Retained for up to twenty-four (24) months
Communications and support records: Retained for three (3) years following the last interaction

7. Cookie Policy

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

7.2 Types of Cookies We Use

Essential cookies: Required for the website and client portal to function properly. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website. We use these to improve our website and services.
Functional cookies: Remember your preferences and settings to enhance your experience.
Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns. These are only placed with your consent.

7.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our website.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 All Users

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Opt-out: Unsubscribe from marketing communications at any time

8.2 EEA/UK Residents (GDPR)

In addition to the rights above:

Restriction: Request restriction of processing in certain circumstances
Portability: Receive your personal data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent at any time where processing is based on consent
Lodge a complaint: File a complaint with your local data protection authority

8.3 California Residents (CCPA/CPRA)

In addition to the rights above:

Right to know: Request disclosure of the categories and specific pieces of personal information collected
Right to delete: Request deletion of personal information collected
Right to opt-out: Opt out of the sale or sharing of personal information (we do not sell personal information)
Non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at privacy@synaquest.com.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments and monitoring
Employee and contractor confidentiality obligations

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, where our servers and operations are located. We take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) where required.

11. Children's Privacy

Our website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website and Services after the posting of changes constitutes acceptance of the revised policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

SynaQuest Solutions LLC Email: privacy@synaquest.com Website: www.synaquest.com

For GDPR-related inquiries, you may also contact our designated data protection contact at privacy@synaquest.com.